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April 1st, 2021
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  • Complaints Process

There may be an instance when you feel that you have been misrepresented and want to make a complaint. If you are in such a situation, we advise you to take the following steps:
  1. Most problems occur because of miscommunication. Talk with your REALTOR® to clarify your concern.
  2. If that doesn’t work, take your concern to the managing broker of your REALTOR’s® office.
  3. If you want to take the matter further, you’ll need to decide whether it’s a matter for your REALTOR’s® real estate board or for the Real Estate Council of BC (the regulatory body responsible for administering the Real Estate Services act)

Real Estate
Board
Real Estate Council of BC
Real Estate Boards deal with complaints that involve their code of ethics, standards of business practice, and the Boards bylaws.

Examples of matters that boards investigate:
  • Unethical behaviour
  • Not treating all parties to a contract fairly
Click here for a link to the REALTOR® Code of Ethics and Standards of Business Practice.

The Real Estate Board is not empowered to award or mediate monetary damages. Such matters are more properly dealt with through civil action. The Board can issue letters of warning, reprimands, suspend or cancel services or membership as well as assess fines, hearing costs or continuing education.

If your concern appears to be a matter for the Real Estate Board, please complete and submit the Complaint Form to:

Vancouver Island Real Estate Board
6374 Metral Dr.
Nanaimo, BC V9T 2L8

Phone: 250-390-4212
Fax: 250-390-5014
Email: info@vireb.com

The Real Estate Council handles infractions of the Real Estate Act and its related rules and regulations.

Examples of matters that the Real Estate Council will investigate:
  • mishandling of deposits
  • concealing property defects
  • misrepresentation
  • unauthorized signing of documents
  • unwritten guarantees to resell a property used as an inducement to do business
  • secret commissions
  • professional misconduct including incompetence and conduct unbecoming of a licensee

The Real Estate Council is not empowered to award or mediate monetary damages.
Such matters are more properly dealt with through civil action. The Council can issue letters of warning, reprimands, suspend or cancel any license as well as assess hearing costs. If your concern appears to be a matter for the Real Estate Council of BC:

Mailing Address:
Real Estate Council of British Columbia
900 - 750 West Pender Street
Vancouver, BC V6C 2T8

Contact:
Tel: 604.683.9664
Toll Free: 1.877.683.9664
Fax: 604.683.9017
When an issue involves an unlicensed person acting as a real estate professional contact the Financial Institutions Commission (FICOM) by clicking this link